Exchanging Files Securely in a Stationary Telepresence Consultation System Using Jitsi Meet

Abstract

Despite the growing number of online consultations, paper documents are still often used in Germany. It has been observed that the exchange of files between counselor and consultee often takes place via e-mail, which can be cumbersome, and problematic in terms of data protection. STellaR is a stationary telepresence counseling system for collaborative work on paper documents that can be used without computer skills. Previous work has shown that digital telepresence applications can be an alternative to face-to-face meetings if they provide a good user experience. STellaR builds on Jitsi because it is suitable for digital consultations, and it is customizable due to its open-source nature. For STellaR, a file exchange functionality was implemented, which user experience was evaluated using the UEQ and a short version of the meCUE. The new exchange system has a good and above average user experience and is slightly preferred over e-mail and is perceived as more intuitive.