Knowledge Management and Local Government

Abstract

We feel the need for knowledge management in the context of ongoing and necessary changes in public administration institutions, which are constantly undergoing processes associated with modernization, the use of new technologies and comprehensive streamlining of the provision of relevant public services for citizens. In this chapter, we focus on the level of quality in the use of knowledge management at the local government level. The aim of the article is to identify the level of preparedness of local governments for changes resulting from digital transformation, both in the context of the relevant strategy, its implementation in connection with the action plan or vision, but especially the real practice of local government in the use and management of knowledge for strategic management of the municipality. We analyze the situation in selected municipalities in Slovakia, and the research problem is the readiness of local government for challenges arising from the need for continuous improvement of public services, especially in terms of ability of responsible municipal staff to use knowledge management to meet this goal. At the same time, the fact whether employees increase their qualifications and knowledge through vocational training or education.