The Influence of Robotic Process Automation (RPA) towards Employee Acceptance

Abstract

There are various organizations that have automated the technology used in accounting and financial services to increase productivity and optimize operating costs. Among the automation technology transformations used in accounting and financial services is Robotic Process Automation (RPA). However, not all technological transformations are positive because they may cause fear among employees due to changes in the work process. Hence, the aim of this study is to understand the influence of RPA towards employee acceptance in the finance and accounting unit. This study uses an in-depth case study approach in one of the largest oil and gas company in the world. The result of the study showed that RPA technology has significant influences on employee acceptance. The results are discussed according to five elements which are threatening job opportunities, changes in the scope of work, adaptation to technology, career advancement, work-life balance, and job satisfaction. The results showed that employees must adapt with the changes due to the new technology implementation and embrace it positively because at the end of the day, new automation will always appear. Furthermore, the changes that take place must be openly accepted in order to maintain the reputation of their profession as well as the achievements of the organization.