A Framework to Capture the Factors that Influence the Adoption of Digital Platforms in E-Government

Abstract

This study investigates platformisation in the public sector and the impact of platformisation on e-government. The study considers how digital platforms are currently used in e-government in multiple countries. The advantages of using digital platforms in e-government are discussed. Following this, it is suggested that a framework is developed that captures the factors that influence the adoption of digital platforms in e-government. To develop the conceptual framework for the adoption of digital platforms, a systematic literature review (SLR) is performed to search the literature to identify current frameworks used to adopt technologies in e-government. The TOE framework is used as a lens in the thematic analysis to determine factors influencing digital platform adoption in e-government. The contribution of this study is the suggested conceptual framework that captures the factors that influence the adoption of digital platforms in e-government.