A methodology for planning, implementation and evaluation of skills intelligence management – results of a design science project in technology organisations

Abstract

Introduction: The evolving labour market requirements amidst digital transformation necessitate robust skills intelligence for informed decision-making and adaptability. Novel technologies such as Big Data, Machine Learning, and Artificial Intelligence have significant potential for enhancing skills intelligence. Methods: This study bridges the gap between theory and practice by designing a novel software artefact for skills intelligence management. With its systematic framework for identifying skills intelligence elements, an assessment instrument, and an implementation methodology, the artefact ensures a thorough approach to skills intelligence management. Results: The artefact was demonstrated in 11 organisations. Feedback collected from interviews, focus group sessions, and observations (N = 19) indicated that the artefact is a feasible starting point for implementing or systematising skills intelligence management. Participants suggested improvements but concurred that the systematic approach enhances skills intelligence data collection and quality. Discussion: The study shows that the artefact facilitates the application of advanced technologies in skills intelligence management. Additionally, it contributes a set of principles for effective skills intelligence management, fostering a broader conversation on this critical topic. Participants’ feedback underscores the artefact’s potential and provides a basis for further refinement and application in diverse organisational contexts.