Factors affecting performance of human-automation teams

Abstract

Automated systems continue to increase in both complexity and capacity. As such, there is an increasing need to understand the factors that affect the performance of human-automation (H-A) teams. This high-level review examines several such factors: we discuss levels and degrees of automation, the reliability of the automated system, human trust of automation, and workload transitions in the H-A system due to off-nominal events. The influence that each of these factors has on the H-A team dynamic must be more completely understood in order to ensure that the team can perform to its maximum potential. Thorough understanding of this dynamic is especially important to ensuring that H-A teams can succeed safely and effectively in critical contexts.