CITATION STYLE
Diehsle, P. (2005). Reklamationsmanagement: Reklamationen — Geschenke der Kunden. In Handbuch Kundenzufriedenheit (pp. 173–192). Springer-Verlag. https://doi.org/10.1007/3-540-27050-7_10
Mendeley helps you to discover research relevant for your work.