A escuta qualificada e o acolhimento na atenc¸ão psicossocial

Abstract

Objective: To determine qualified listening and embracement in psychosocial care based on the users' perspective. Methods: This qualitative study included eight users and was carried out at a Psychosocial Care Center. Data were collected using semi-structured interviews, observation and field records and were then organized and analyzed in thematic categories. Results: The understanding of qualified listening was identified, along with changes produced afterward and user frustration over lack of listening. Conclusion: We verified that qualified listening has therapeutic potential and can help improve centered care for patients with mental disorders.