Exploring the Relationship Between Tourist Safety and Tourist Experience: Theories from Accommodation Establishments and Attractions

Abstract

Accommodation and lodging together with attraction management have a significant role in ensuring that tourists are offered quality experiences. In the world of contemporary tourism, it is well-known globally that tourism markets are neither relying on products nor services but rather experiences to make tourists loyal prescribers. Therefore, experience is an important aspect of tourism development and evaluation. This means that providing safe experiences is of the greatest value for the attractiveness and competitive advantage of the tourism fraternity. The purpose of this paper is to determine if there is a relationship between tourist safety and tourist experiences supported by the literature, specifically to investigate the gap between these concepts at accommodation establishments and attractions in Lesotho. To achieve the objective of this paper, the researchers followed the qualitative directed-summative content analysis technique to interpret meaning from the content of text data published in 62 research reports from Scopus. This method adhered to the interpretive and applied content analysis as an analytical approach to produce results and put them into context. The literature shows that the relationship between tourist safety and tourist experience can be supported especially to investigate the gap between these concepts at accommodation establishments and attractions in Lesotho.