Technological Disruption in Grocery Retail: An Overview of the Last Decade (2012–2021)

Abstract

After grocery retail experienced a radical change with the emergence of the Internet and the use of dot-com in electronic commerce, this sector is once again in a gradual and accelerated process of adaptation and implementation of disruptive technologies. These technologies are the result of automation processes and connectivity implemented by Industry 4.0 tools and recently by the new regulations that brought the impact generated by the COVID-19 pandemic. This research paper uses a systematic literature review, this work was carried out from 50 scientific papers collected in the last 10 years (from 2012 to 2021) and that portray the planning of prototypes and implementation of disruptive technologies in grocery retail. The results gather information from technologies such as the Internet of Things, Artificial Intelligence, Machine Learning, Blockchain, Virtual Reality, Augmented Reality, use of Drones, Big Data, Robotics and Cloud Computing, and their use in the grocery retail industry in specific areas such as Logistics, Warehousing, Customer Service and Assistance, Freight Transport, Supply Chain and Supplier Management.