Abstract
The global travel, tourism and hospitality sector is facing the effect of pandemic COVID-19 outbreak. Health and the safe of travelers’ issue has become the critical focus and crucial in hospitality recovery plan. The sudden COVID-19 outbreak has led to accelerated adoption of technology for both travelers and hospitality service providers. This chapter aims to explore type of contactless tech-nology used in hospitality industry and proposed a research cluster for future research agenda. Among the technology discuss in this chapter are Virtual Reality, Chatbots, Robotic, contactless payment, voice search, mobile check-in, recognition technology and many more.
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CITATION STYLE
Rahman, N. A. A., Hassan, A., Ahmad, M. F., & Singh, R. K. S. (2022). Contactless Hospitality Technology in Post-COVID-19 Era: Future Research Clusters. In Technology Application in Aviation, Tourism and Hospitality: Recent Developments and Emerging Issues (pp. 179–188). Springer Nature. https://doi.org/10.1007/978-981-19-6619-4_13
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