Human work interaction design: Beyond human factors

Abstract

Human work analysis is traditionally focused on user goals, user requirements, task and procedures, human factors, cognitive and physical processes, and contexts (organizational, social, cultural). In this paper, we aim to introduce the IFIP 13.6 Human Work Interaction Design (HWID) approach to the Applied Human Factors and Ergonomics (AHFE) audience. The HWID working group aims at establishing relationships between extensive empirical work-domain studies and HCI design. Secondly, it aims to develop a new and harmonized interdisciplinary framework for trans-mediated and smart workplaces that addresses the core challenge: how do you take a balanced and holistic design approach to improve the work experience in the organization? It aims to engage with and learn from partners’ research in different work domains when identifying key attributes in the effective trans-mediation of pervasive and smart technologies from one work domain to another. This paper also focuses on answering this question to support professionals, academia, national labs, and industry engaged in human work analysis and interaction design for the work place. Conversely, tools, procedures, and professional competences for designing human-centered technologies for pervasive and smart workplaces.