Technical Requirements Survey on Multimodal Biometric Selection for Deployment in Governments

Abstract

Biometric selection is an increasingly popular security measure used in public services due to its potential to improve security and privacy, reduce fraud and improve service delivery in governments. Selecting the appropriate biometrics for an organisation is difficult in today’s sphere, as no single solution fits all cases into this issue. However, a need arises to understand the requirements for biometric selection and its potential impacts on the public before deploying biometrics in governments. The strategy was to conduct the requirement with the participants to understand the shortcomings. The survey was distributed to 120 participants from the general public and those with knowledge of licencing centres processes. The results from the survey were derived from the summary on Google Forms as the survey was completed. Furthermore, for better analysis, SPSS 25 statistical research software for analysing data was used as a tool to analyse and interpret the results. The survey, distributed to South Africans between 17 and 55 years of age, had a response rate of 89%. The requirements survey results showed that 68.2% of respondents believed that the current person authentication system at driver licencing centres needed improvement, and they were willing to use a biometric system. This research aims to determine which biometrics are most reliable for identifying and verifying an individual’s identity and which biometric selection processes are the most efficient and cost-effective.