Assessing faculty perception towards total quality management of education sector in Punjab

Abstract

Quality education plays an important role in number of organizations across this competitive world. In the present scenario, the success of management institutions depends upon the quality education provided to the students. Educationalists, policy makers, and researchers are now showing their sincere efforts towards Total quality management (TQM) as it acts as a de facto management philosophy to create Academic excellence which can provide customer satisfaction. The service industries are changing rapidly and this change offers to lead or gain competitiveness in the market. As education industry is also a part of service industry, thus, it becomes very important for education industry to provide better-and high-quality service. Since this concept was originate in manufacturing sector but nowadays, in the education sector acquisition of total quality management is common one. In this connection, this paper aims to investigate how faculties of management institutions perceive the quality offered at management education in Punjab. An evaluation study using questionnaire survey was employed to measure the faculties’ perception towards 7 quality dimensions. Total 65 questionnaires were distributed randomly. After data collection, we performed statistical tests by using SPSS software. It is found that still in some areas lack of total quality management is affected.