The Impact of Robotic Process Automation (RPA) Technology in Banking Sector in Bahrain

Abstract

Organizations has lots of repeated activities that are done manually by employees, these activities are done periodically (daily, weekly, monthly, etc…) which consume lots of time to be completed. These activities are done manually so it can result of non-accurate output because of the mistakes done manually by the employees because it is the nature of human and doing these activities regularly can decrease the motivation of the employees which lead to more mistakes. In the latest years, Robotic Process Automation (RPA) technology was introduced to overcome these issues. RPA was used in the Banking sector in Bahrain with a strong recommendation to use it especially in the Operation activities of the banks. RPA is used to automate the repeated tasks and studies on these technologies found it RPA systems will lead to reduce the cost of these activities, minimize the time take to finish these activities, reduce mistakes done by individuals and enhance the productivity of the organisation. All these advantages can be applied to the Banks and these operation’s activities.