Implementation of lean service and 5S methods to increase the efficiency of service time in fire department

Abstract

Lean has a purpose to eliminate waste from a working system. The purpose of this study is to increase the efficiency of service time at the Fire Department. Fire Department has a big responsibility for fire hazard events. Therefore, Fire Department is needed and expected to respond quickly. The concept could be used to reduce waste is Lean Service and making improvements by 5S methods. By using of the value stream current state mapping, the processing time is 5159 seconds, but value of the future state mapping stream is 3436 seconds. Reduction in waste time of 1723 seconds is 33.39%. From the results, using fishbone diagram and FMEA (Failure Mode and Effect Analysis) were founded the highest causes of failure in the location of storage of personal protective equipment and fire fighters equipment to reach difficulty and irregularly. , According to 5S method standard, way of the layout improvement plan would be done on the fire fighters break room to increase the efficiency of service time in Fire Department.