In this chapter I survey research on planning and management for emergency medical services, emphasizing four topics: forecasting demand, response times, and workload; measuring performance; choosing station locations; and allocating ambulances to stations, based on predictable and unpredictable changes in demand and travel times. I focus on empirical work and the use of analytical stochastic models.
CITATION STYLE
Ingolfsson, A. (2013). EMS planning and management. In International Series in Operations Research and Management Science (Vol. 190, pp. 105–128). Springer New York LLC. https://doi.org/10.1007/978-1-4614-6507-2_6
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