Integrating User Experience and Business Process Management for a Better Human Interaction and Software Design

Abstract

The digital transformation is leading any field of social and working life. New technologies are more and more designed considering the relevant role of the users for providing efficient experience in the application of software solutions. A current research stream is analyzing the potentialities to integrate user experience techniques and business process modelling for reaching better results in software design. In this paper, an application of the integration between user experience and business process management is described for providing more insights in the state of art and suggest future directions also in the design of Product Lifecycle Management systems.