Measuring patient experience in healthcare

Abstract

Understanding patient experience is crucial as it influences patient satisfaction, perceived quality of healthcare services, loyalty to physicians and providers, as well as patient health and well-being. However, the multidimensional, long-lasting, affective, and dynamic nature of patient experience demands using new metrics and emerging methodology for measurement. This research note aims to review the potential approaches to measuring patient experience in healthcare, provide a typology of patient experience metrics, and call for further research on evaluating patient experience and analyzing its effects on health outcomes.