Using Gamification in Egyptian E-Government

Abstract

Over the last decade, governments manage their services in a digital form. Government works to enhance communication with citizens. Furthermore, gamification tools spread quickly and affect many fields such as education, professional work and life activities. It is essential to design a gamification model to help governments provide their services to citizens in a digital fun procedure. This paper presents a new E-government gamification model that helps citizens manage the government series digitally and in the form of a game. The proposed approach has four basic modules: create citizen account, citizen pay bills, calculate points and transfer points to citizen. This paper pioneers governmental gamification models since the pre-existing literature is limited.