Comparative Evaluation of the Overall User Experience of Two MOOC Platforms: Coursera and OpenCampus

Abstract

Massive Open Online Courses (MOOC) have become a trend in online education, however, most of them do not meet users’ expectations and satisfaction. The objective of this research is to evaluate the overall UX of two MOOC platforms: Coursera and OpenCampus, from a technological point of view. A case study is conducted using the experimental method through the application of an online questionnaire applied to two independent samples of 10 users each, with the objective of comparing the user interface (UI) design of these platforms, as well as the UI and MOOC video content. The results indicate that the overall UX obtained a higher level of significance in Coursera than in OpenCampus in perceived usefulness, pleasant experience and accessibility. The present research provides a means to evaluate the overall UX of MOOC platforms with similar functions in order to discover areas for improvement and determine UX quality.