Information Technology Capability Process Measurement in Organization using Cobit 5

Abstract

The purpose of this research is to know the priority IT process in IT department at XYZ Organization and to know the level of capability in each IT process priority at IT department at XYZ organization. The data used and processed in this research were obtained from interviews with IT Director, IT Governance Supervisor, IT Development Supervisor, IT Operations Supervisor and Information Management Supervisor, and also observed the processes in the IT department. The result is obtained by priority IT processes and the level of capability in each of the priority IT processes at XYZ Organization. Based on the case study analysis, in order to create IT governance in accordance with the standards in the COBIT 5 framework, the organization have to improve IT governance thoroughly and continuously and fulfill the criteria in the COBIT 5 framework for all IT process in XYZ Organization.