Impact of HRM Development: A Prospective of NCR Chain Hotels

Abstract

Human resource development playing a crucial role in the hospitality industry as the human resource department putting effort into hotel growth to recruit experienced, knowledgeable and motivational stuff to grow more and more. The HR department not only recruits the best employees, but also allow the employees to grow and shave their career.The purpose of the study is to find out how and which HR practices play an important role in increasing hotel staff satisfaction. This study focuses on a selected five-star hotel in the National Capital Region (Ghaziabad, Gurugram, Faridabad, and Noida). A Pilot study was conducted on hotel staff or employees, HR executives, managers of the hotels were interviewed. Based on these interview factors that affect hotel staff satisfaction were identified: and the questionnaire was designed for hotel employees. This study shows that most of the hotel staff are satisfied with the working conditions and somewhat the salary and other benefits that they are receiving. The employee turnover rate was observed in the hotel industry is relatively high . The management of the hotels needs to take some strong decisions.