Breaking psychological barrier toward changes: Two experiences

Abstract

The paradigm of multilayer interface was created to promote universal use of software. We previously revisit this concept and adapt it to smooth the transition between two versions of software involved in a critical activity. Then we generalized this idea by proposing multilayer interface as a technical and psychological way to ease transition between software versions. We resumed two projects applying this paradigm and observe common results into those two different contexts. It mainly enabled to break a psychological barrier toward changes and improve the acceptability of new versions of software and new working methods. © 2013 Springer-Verlag Berlin Heidelberg.