How COVID-19 Pandemic Drives Digital Transformation of the Workplace: A Case Study of an Industrial SME

Abstract

The digital transformation of SMEs is unstoppable and one of its consequences will be the change of the workplace, which implies advantages but also disadvantages for companies and employees. The COVID-19 pandemic and the related lockdown made remote work, facilitated by digital technologies, a necessity. Based on a case study in an industrial SME, through semi-structured interviews, we obtained relevant information on the response given to this new situation. As a result, we propose three issues to be addressed to advance in the digital transformation of the workplace: firstly, SMEs must address needs at the operational level; secondly, professional relationships and, finally, new requirements derived from the very nature of digital work.