Study of Psychological Stress Among Air Traffic Controllers

Abstract

This study aims to investigate the psychological stress experienced by air traffic controllers in order to improve their well-being and ensure safe and efficient air transportation. The research approach consists of three main steps. Firstly, the daily work content of controllers is analyzed and divided into three categories: work factors, management factors, and personal factors. Based on this analysis, an index system is developed comprising 12 factor indicators that can influence controller psychological stress. Secondly, a questionnaire is designed based on the Occupational Stress Indicator (OSI) and the controller’s psychological stress influence factor index. The questionnaire includes two parts: a test to determine the level of psychological stress and a ranking of the importance of each factor indicator. Finally, a questionnaire survey is conducted among air traffic controllers, and the collected data is analyzed to identify patterns and trends. The results show that 92% of air traffic controllers experience some level of psychological stress, with stress levels increasing with age and working time. Based on the findings, the paper proposes measures to mitigate the negative effects of psychological stress on air traffic controllers.