The closed-loop supply chain of service parts: The Whirlpool case

Abstract

Whirlpool Nederland B.V., further denoted by WP-NL, is part of the Whirlpool Corporation, with headquarters in Benton Harbor, Michigan, USA. WP-NL is involved in the marketing, sales, distribution, and service activities for white goods, including washing machines and refrigerators produced by Whirlpool, Bauknecht, and Ignis. Yearly, about one million new products are sent out from a distribution center (DC) in the Netherlands to trade partners in the Netherlands and Belgium. © Springer Berlin · Heidelberg 2005.