Using kano model to prioritize requirementsfor UiTM share ride mobile application development

Abstract

One of the major issues in a university campus is the trouble of discovering parking spots. With excessive number of cars enteringUniversitiTeknologi MARA (UiTM) main campus and limitation of parking spots, vehicle parking is one of the major problems faced by the university’s staff and students. Carpooling or ride-sharing is viewed as the practical approach to solve this problem. The suggestionto share rides will lessen the amount of vehicles enteringUiTMcampusesthus reducing parking space problem anddecrease fuel emission for acleaner and healthier environment. Development of UiTM Share Ride Mobile Application will be a medium forUiTMstaff and studentsto sharetheir rides thus, requirements engineering of the application need to be performed. In this research, data collection methods such as online surveys and interviews were used to provide accurate requirements for the development of the application.Using thematic analysis and Kano Model prioritization technique, specific quality characteristics and degrees of accomplishment were usedto assess the requirements in view of consumer satisfaction. As a result, a total of seventy-seven requirements has been gathered and categorized according to the Kano technique and a use case diagram was built to demonstrate the requirements functionalities of UiTM Share Ride Mobile Application.