Factors affecting expert systems implementation by UAE government

Abstract

Expert systems have been widely used in the last forty years to have less dependence on human experts to resolve certain problems and enhance decision-making process by using computers. These systems are used by many industries and governmental sectors. The aim of this research is to focus on the pros and cons of implementing expert systems in general, and identifying the factors affecting its successful implementation in particular. Furthermore, the identified factors were used to evaluate the differences in implementing the expert systems in four out of the eight sectors specified by the UAE Strategy for Artificial Intelligence, namely; education, health, transportation and traffic, and environment. The methodology adopted in this study is detailed content analysis. Ten general factors affecting the implementation of the expert systems were identified. In addition, specific factors affecting the implementation of expert systems as part of the wide implementation of the UAE Strategy for Artificial Intelligence were also defined. Moreover, this study highlighted the difficulty in identifying special factors affecting the implementation of expert systems for any specified sector.