The role of human factors in design and implementation of electronic public information systems

Abstract

Design of Electronic Public Information Systems (e-PIS) can benefit from the inclusion of guidelines that consider the needs of users. Inclusion of guidelines and prototyping practices that take into consideration the capabilities of human users make it possible to avoid errors that would otherwise significantly reduce efficiencies offered by Information Technology (IT). Design strategies that include consideration of the Human Factor (HF) within e-PIS are introduced and discussed. Argued is that without integration of design strategies that consider human capabilities the efficiencies brought about through the use of IT are significantly reduced. Through the study of intended user behaviours during the development of systems loss of efficiency is avoided. © Springer-Verlag Berlin Heidelberg 2007.