Designing and implementing performance management systems

Abstract

Design and implementation of performance measurement and management system are especially risky and complex processes that have to be well managed in order to ensure the proper integration into the company's structures and processes. The first step - and in many aspects the most important one - is analysis, which sets the fundaments for the next phase. During design the expectations of management and real-life limitations face each other until a solution in a form of concept or model arises. Before the actual implementation, the design is usually tested in a proof of concept, which has a limited scope. Implementation follows with enlarging the initial concept into a full scale system that finally helps the management to run an organization. © 2010 Springer-Verlag Berlin Heidelberg.