The Study of Digital Learning Experience in Cargo Business

Abstract

Logistic business deals with a variety of entities from both the external and internal corporate environments. These entities, known as actors, must be linked to one another to form a complete transaction and determine the business’s success. This study is based on an explanation of a network of actors who are connected and play different roles in a larger process. Actor Network Theory is used to construct connections between actors throughout the process. The application of theory in this study explores and establishes the relationship between seven characters in a shipping business, which include both human and non-human actors. This study employs a qualitative approach, with the researcher employing an ethnographic case study approach. The researcher spent around six months in the cargo business, making observations on the processes and networks that connect one actor to another. The observation data is divided into themes and given in this publication. The research contributes to the use of ANT in managing logistic business, particularly in the cargo business operation and management process. The study suggest digital learning is essential in facilitating the employees in this business to deal with the business operation.