Research on the Strategy of Digital Services in the Adoption Scene of Pet Shelters

Abstract

Shelters are mainly established out of love in the name of individuals or a few people. Due to the limited time, energy, and money of the managers themselves, they cannot effectively maintain the status quo for a long time. In terms of supplies, pets, adoption, etc. The information management experience is not good; on the other hand, most adopters still hold a negative attitude towards the adoption method for reasons such as private security, channel credibility, and pet health. The intervention of digital services can effectively solve their problems in information management, resource allocation, trust building, etc., and improve pet adoption's success rate, indirectly alleviating stray pets' social problems. Therefore, based on the current development dilemma of shelters and the social background of pet adoption, this paper adopts a mixed quantitative and qualitative research method and summarizes the core pain points of pet adoption in the shelter scene at the current stage through relevant tools of service design, and puts forward a discussion on digitalization. The design strategy and principles of the service in the shelter scenario are of great significance to the digital transformation of the shelter.