Contribution to rational determination of warranty parameters for a new product

Abstract

The article includes a procedure of evaluation of a research of customers' behavior and following lessons learned used to propose a statistic model that determines warranty parameters under stated level of warranty costs when two-dimensional warranty is granted. Possibilities of practical use of the proposed method are demonstrated on an example of determination of warranty parameters of a lower medium class passenger vehicle produced in the Czech Republic. © 2010 Springer-Verlag Berlin Heidelberg.