A study of effects of UTAUT-based factors on acceptance of smart health care services

Abstract

The paper analyzes factors influencing acceptance of smart health care services based on UTAUT. The result of T-test indicates that users with experiences of smart health care services have a higher degree of effort expectancy and intention to use the services than those without their experiences. And, the study shows that social influence of the services positively affects user intention to use the services, that performance expectancy is positively correlated with user intention to use the services, and that perceived enjoyment positively affects potential intention to use the services. According to the results, companies need to increase performance expectancy, to intensify word-of-mouth marketing, and to improve enjoyment and attractiveness of the services.